Bruce Nguyen (Nguyễn Đoàn Luân)
Experienced IT Leader | Driving Digital Transformation & Delivering Impactful Solutions
Hey there! I’m Bruce Nguyen, a highly motivated and results-oriented IT service delivery professional with 9+ years of experience in managing and optimizing IT operations across diverse industries, including mobile gaming, e-commerce/logistics, FMCG, and market research/data & analytics.
I’m passionate about leveraging my expertise in IT service management frameworks, infrastructure management, and DevOps to drive digital transformation initiatives and deliver impactful technology solutions that align with strategic business objectives.
Experience
IT Lead, Amanotes (2021 – 2023)
Led IT operations for a leading SEA mobile game publisher. Oversaw service delivery, infrastructure, and security. Implemented upgrades and expansions to support business growth. Spearheaded digital transformation and automation initiatives.
Corporate IT Supervisor, LAZADA Vietnam (2019 – 2021)
Managed an multisites IT team, improving performance and service delivery. Owned incident, request, and change management processes. Implemented a new email system and MDM for 1000+ devices.
Business Information System Executive, Anheuser-Busch Inbev (2017 – 2019)
Led a team supporting 300+ users across multiple locations. Managed IT assets and ensured BAU operations. Led the migration of Office 365 and business applications.
IT Trainee & IT Officer, Nielsen Vietnam (2014 – 2017)
Managed IT infrastructure and assets. Provided IT support and managed incidents. Led local infrastructure projects.
Certifications
- ITIL® 4 Foundation Certified
- ITIL® 4 Specialist: Create, Deliver and Support
- ITIL® 4 Specialist: Drive Stakeholder Value
- Project Management Professional (Certified)
Skills
IT Service Management & Frameworks (ITIL 4)
Optimizing IT service delivery for maximum efficiency and value.
Infrastructure Management
Building and maintaining robust and reliable IT infrastructure.
DevOps
Automating and streamlining IT processes for agility and speed.
Project Management
Delivering projects on time and within budget, exceeding stakeholder expectations.
IT Security & Compliance
Protecting sensitive data and ensuring regulatory compliance.
Interests
Technology & Innovation
Maintaining awareness of emerging technologies and their potential to drive organizational success.
Outdoor Activities & Water Sports
Enjoying an active lifestyle and exploring the natural world through outdoor adventures.
Personal Development & Growth
Committed to continuous learning and professional development.
Contact
Please feel free to contact me via email at [email protected] or connect with me on LinkedIn to discuss potential opportunities and collaborations.
